Mail me at navneet@odude.com with your current wordpress version and plugin information.Flexi Support ForumUPG Support Forum Common Questions:Download and Install UPG-PRO after purchaseSteps after purchase of Flexi-PROSometime due PayPal/Merchant detects unusual activity, those transactions are marked as incomplete, hence you will not be able to download file immediately. You need to wait before it gets approval.